Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a full refund of your return, your item must be in the same condition that it was sent.

To start a return, you can contact us at info@captiveaudiencecomics.com.

Return shipping is the responsibility of the customer.

You can always contact us for any return question at info@captiveaudiencecomics.com.

Refunds for lost or missing packages can only be issued if the buyer purchased a shipping option with tracking.  The refunded amount will not exceed the amount of insurance included in the selected shipping level.  If your item is worth more than the included amount and you would like it fully insured contact us for a quote to upgrade your insurance coverage.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that it was sent in when it comes back to us for a full refund.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the full refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@captiveaudiencecomics.com.